FREQUENTLY ASKED QUESTIONS (FAQ)
Orders, Returns, & Shipping
Returns or exchanges can happen within 30 days of receipt of the product. The product can be used, but not have any physical damage. You are required to pay for any shipping in a return.
We have a comprehensive 2 year warranty on all of our products, accessories and gear. If there is an issue, we will first attempt to fix it. If it is unrepairable, we will replace it.
A pre-order is something we offer when a product is out of stock. If a product says pre-order online, it is out of stock at all stores. You can then pre-order it for the next production batch. We will then notify you once it is shipped or ready for pickup.
Once your order has been placed, you should receive an email receipt with your order number. At any time, you can call 651-560-2038 Ext. 3 and get an update on your order. Once your order has shipped, you will receive an email with carrier and tracking information. We ship all inflatables via UPS and a UPS tracking number will be provided once it leaves our facility.
Yes. Pickup is available at our Minnesota HQ warehouse location. Select in-store pickup at checkout to avoid any shipping fees. Once your order is available, you will be contacted for pickup.
3801 3rd St NE
Columbia Heights, MN 55421
The minimum psi reading on our manual hand pump is 5 psi. Therefore it will take a little time before the gauge registers a reading and begins tracking air pressure. The inflatable will feel semi-full before the gauge begins to register any reading."
If after several minutes your inflatable is still not filling with air, it is possible the O-ring has fallen off the end of your pump hose. This is required to create a tight seal between the valve and pump hose. If it is missing, you can call us to order a replacement: 651-560-2038. If your inflatable must be used in the immediate term, you can remove the O-ring from your inflatable's valve cap and place on the end of the hose. Once you are finished inflating, be sure to place the O-ring back on the valve cap.
Requirements vary from state to state, so we recommend contacting your local DMV. Most states require Kayaks to be registered. Currently Minnesota is the only state that requires Paddle North paddelboards to be registered. You can reference this guide for an overview of the registration process for paddleboards. We are not aware of any laws that require your Utility Dock to be registered.
This typically means that the valve needs to be tightened. There is a small wrench included with your repair kit. Place this wrench over the valve and turn clockwise to tighten until it's snug.
If storing deflated, ensure that it is dry. If your inflatable will be stored in a very cold space, such as an unheated garage, cabin or shed, we don't recommend having it rolled tightly in the bag. To avoid any potential forming of creases/fold marks, leaving it unrolled (either inflated or deflated) is the best practice. If it is stored in above freezing temperatures, it is ok to store it deflated and tightly rolled in its bag.
The only board that comes in multiple sizes is the Loon. The different sizes support different weight capacities. It is important to select the appropriate size for your weight, as it will impact balance and performance. The rule of thumb is that a lightweight person can easily size up to a larger board without impacting performance, whereas being over the weight capacity can cause balance issues. When evaluating weight capacities for each size, we always recommend considering the heaviest person that will be using the board. We also recommend considering others that will be on the board with you, such as dogs or children.
10.6' = 200 lb capacity
11.6' = 250 lb capacity
12' = 400 lb capacity
The Portager, our inflatable paddleboard, comes in only one size: 11.6' and has a recommended capacity of 350 lbs.
We can repair most damage at our Columbia Heights warehouse. To inquire, please call 651-560-2038.
3801 3rd St NE
Columbia Heights, MN 55421
Minnesota is the only state that requires all Paddle North boards to be registered, with the exception of the 12'6 Norsemen. This need to be registered in Iowa due to its length. You can reference this guide for an overview of the registration process for paddleboards. Laws can change, so we recommend contacting your local DMV.
Please reference this article regarding proper board storage.
There are various ways to approach correct paddle height, but a good rule of thumb is stand up straight, lift your arm above straight your head, and adjust the height so the paddle handle reaches the palm of your hand. This is typically 6" to 8" above your head.
The loon on your paddle should be facing forward, with the edge of the paddle blade should face the nose of the board.
Yes, our paddles float. If they are left in the water for a prolonged period of time, it is possible that they could fill with water and sink.