Navidium Shipping Protection
NAVIDIUM SHIPPING PROTECTION
PROTECT YOUR DELIVERY WITH NAVIDIUM
Protect your Paddle North product while in transit and avoid lengthy wait times for claims to be processed. For 1.5% of your purchase price, your delivery will be protected. If your product is damaged, lost, or stolen, while in transit, we'll offer a replacement right away.
WHAT IS CONSIDERED LOST:
If a shipment's status says "delivered," but you have not received it, we ask that you allow up to 5 additional working days for your order to be delivered. Sometimes the carrier prematurely marks it as delivered and then attempts a redelivery. Often times it turns up at your property or it may be at your neighbor's home.
- You have received a tracking number, but it has not provided any update for 7 business days. We reserve the right to classify this as a delay if there is a high volume of shipments and we are aware of delays. Otherwise we will offer a replacement to be shipped.
WHAT IS CONSIDERED DAMAGED:
- Product arrives damaged from transit - product is broken and unusable, clothing is stained or torn, etc. A solely a damaged box is not grounds for replacement product.
- Some of your order is missing due to the box opening while in transit.
WHAT WE DO NOT COVER:
- Missing product or redelivery fees due to incorrect address information provided by the customer.
- Transit Delays
- Orders that have not been fulfilled or still remain unshipped from our warehouse.
- Orders stuck in customs - we cannot be held responsible for customs delays. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from any refund.
- If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions
HOW TO SUBMIT YOUR CLAIM:
If your shipment is lost or damaged, please contact us at email@example.com. A member of our customer service team will assist you within 1 working day. Be sure to include the following information in your
- Subject line: CLAIM for order #PN123
- Description of your issue
- Photo evidence of damage (if applicable)
If your shipment is lost and deem it necessary to send a replacement, we will continue to track your original shipment. Should it eventually be delivered, we request it be sent back to us at our expense. We will also offer you a voucher for $25 off a future purchase.
By selecting Navidium shipping protection, you agree to these terms.
We ask that you do not get in touch with use regarding a missing delivery until the allotted time has passed for it to be deemed as lost, as described above.
This is our in-house protection policy. Navidium shipping protection is non refundable.
POLICY FOR UNPROTECTED PRODUCT:
We will follow the claims policy with the shipping carrier to either locate your parcel or deem it as lost. This may take 6-8+ weeks and is at the discretion of the carrier.